Refund policy
Return & Refund Policy
Welcome to The Kitch. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our Return & Refund Policy below.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return:
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The item must be unused, unworn, and in its original condition.
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The item must be returned in its original packaging.
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Proof of purchase (order confirmation or receipt) is required.
Certain items may not be eligible for return, including:
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Gift cards
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Personalized or custom-made products
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Clearance or final-sale items
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Perishable goods (if applicable)
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photographs of the item so we can resolve the issue promptly.
Exchanges
We replace items only if they are defective, damaged, or incorrect. To request an exchange, please contact us using the information below.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
How to Start a Return
To request a return or refund, please contact us at:
Email: thekitch@contact.us
Return Address:
The Kitch
London Gatwick Airport (LGW)
Horley Gatwick RH6 0NP
United Kingdom
Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Email: thekitch@contact.us
Address:
The Kitch
London Gatwick Airport (LGW)
Horley Gatwick RH6 0NP
United Kingdom